Quality Initiatives at Via Christi Health

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Above is a recap video of the Community Forum held Tuesday, Feb. 5, 2013, featuring President and CEO Jeff Korsmo and other senior leaders providing an overview of Via Christi’s work to improve the quality of patient care, safety and service.

Wichita is known as the air capital of America because of its history of aviation innovation and manufacturing.

Now, Via Christi Health, the largest health care provider in Kansas and Wichita’s second-largest employer behind Spirit Aerosystems, is tapping the expertise of the aviation industry to improve the quality and safety of the care it provides to patients and senior living residents.

A small cadre of aviation experts trained as black belts and master black belts in the Japanese quality improvement methodologies of Lean and Six Sigma have joined Via Christi’s Center for Clinical Excellence. They are partnering with Via Christi’s clinically-trained quality improvement experts, physicians and other clinicians to help propel a dramatic leap forward in quality, safety and service to patients.

As part of its Vision 2020 strategic plan, Via Christi’s goal is to eliminate medical errors and other incidents of preventable harm to patients by using industrial engineering techniques to improve the processes of care, says President and CEO Jeff Korsmo.

“Patients and their families put their trust in us to heal them. They have a right to expect to never be harmed by anything we do,” Korsmo says. “We’re striving to become a high-reliability organization that consistently provides safe, high-quality care and the best possible service to our patients and residents.

“We provide care today that is high quality, but we believe we can – and must – be even better,” Korsmo says. “The beauty and power of this effort is it will help us achieve dramatic, consistent improvements in patient outcomes, safety and service throughout Via Christi.” Read the full story on Via Christi’s quality improvement efforts.

One of Via Christi’s top quality-improvement goals is to improve its grade in the annual Leapfrog Group composite safety ratings. Review the latest Leapfrog Group quality data.

Watch the full presentation below:

In the media 

Feb. 6: KWCH TV 12 - Interview with Jeff Korsmo, president and CEO of Via Christi Health on Vision 2020 strategic plan 

Feb. 6 - The Wichita Eagle - Via Christi outlines goals at forum

Feb. 5 - Wichita Business Journal - Via Christi outlines strategic plan at community forum

Feb. 1 - The Wichita Eagle - Via Christi borrows from aviation to increase patient safety



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