Rights & Responsibilities

 


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All Patients have the right to:

Considerate care that respects the patient's personal values and beliefs. Patients may exercise cultural or spiritual beliefs as long as they do not interfere with the well being of others or the course of treatment.

Know the name of the physician who has primary responsibility for coordinating care and the names and professional relationship of other physician and staff who provide care and treatment.

Information from your physician concerning diagnosis, treatment, and prognosis. You have the right to refuse any treatment and be informed of the alternatives and possible medical consequences of your action.

Communication in a language that a patient can understand.

Hospital services without discrimination based upon your race, color, religion, sex, national origin, age, disability or source of payment.

Privacy which includes the right to request that a person of the same gender be present during examinations, testing or treatments. Patients may refuse to see or talk to anyone who is not officially connected with the medical center or who is not involved in their care.

Confidentiality of all medical and financial information which will not be released to other parties without your written consent.

Participate in the consideration of ethical issues. You have the right to consult with our Ethics Committee, which can be contacted through the Vice President of Mission Services.

Reasonable response times to a request for services.

Notification of the hospital's intent to engage in or perform human experimentation or other research or education projects affecting your care or treatment. You may decline to participate in any such projects.

Supportive care including appropriate management of pain, treatment of uncomfortable symptoms and support of psychological and spiritual concerns and needs. All activities of pain and management will be conducted with an overriding concern for you and recognition of your dignity as a human being.

Freedom from restraints that are not clinically necessary as determined by a physician.

Continuity of care and, when appropriate, emergencyf care without unnecessary delay. Transfer to another facility will occur only after explanation of the need for transfer and acceptance by the new facility.

Advance Directives concerning treatment or to designate a surrogate decision maker with the expectation that the hospital will honor the intent of that directive to the extent permitted by law and hospital policy.

Safety and security in hospital practices and environment.

Education about ongoing healthcare needs and options for meeting them after discharge from the hospital.

Examination and explanation of the bill for services. Complete information on options for payment, including applications for financial assistance and/or requests for counseling regarding other financial resources, will be provided.

Explanation of hospital rules and regulations that apply to patients and their families.

Express concerns regarding care from your physician, nurse, or the health care professional assisting you. If additional assistance is needed, a patient representative may be contacted by calling 620.235.3581.

Written complaints should be forwarded to Administration or mailed to the attention of Administration at Via Christi Hospital Pittsburg, Inc.,1 Mt Carmel Way, Pittsburg, KS 66762. Written complaints may also be sent to the Kansas Department of Health and Environment, 1000 SW Jackson, Suite 200, Topeka, KS 66612-1365 If your concerns are not answered to your satisfaction you may contact the Joint Commission's Office of Quality Monitoring by calling 1.800.994.6610 or emailing complaint@jcaho.org. Matters concerning billing, insurance and payment disputes are not within the authority of the Joint Commission.

 

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