We want to give you excellent care while you are a patient at Via Christi. The following information describes your rights as a patient as well as what we expect of you.
If you are under 18 or an adult who is unable to make your own decisions, your parent, a person you select or a person appointed by a judge will speak for you and help make the decisions. Some of these rights may be limited for reasons related to your care. A statement explaining the reason for any restrifction to these rights will be written in your medical record.
Via Christi Rehabilitation Hospital: Medicare requires the Rehabilitation Hospital to collect information about you to help Medicare evaluate and pay our hospital. Like other health information, the information will not be shared with others except for purposes allowed by the Privacy Act. You may refuse to answer questions. You may see, review, and request changes to the information that is collected.
Via Christi Behavioral Health Center: Voluntary behavioral health care patients may request discharge from the facility by giving a written request for discharge to treatment personnel. Your physician will discharge you, after receiving your written request, within a reasonable amount of time not to exceed three days (excluding weekends and holidays), unless a judge requires you to stay longer.
Questions and concerns
If you have concerns about the care you or your family member received, we encourage you to speak with your physician, your nurse or the unit nursing supervisor or director. After hours, contact the House Supervisor by dialing the operator.
You have the right to appeal concerns to the Department of Health Services Adult Care Complaint Hotline at 800-842-0078, Kansas Medicaid Consumer Assistance at 800-766- 9012, Kansas Foundation for Medical Care (Medicare) at 800-432-0407, The Joint Commission Office of Quality Monitoring at 800-994-6610 or the Department of Laboratory Services at 877-267-2323 ext, 63531.
Via Christi Hospitals
- 929 N. St. Francis
- 3600 E. Harry
- 14800 W. St. Teresa
Via Christi Rehabilitation Hospital
You have the right to:
You are responsible for:
- Giving us accurate and complete information about matters relating to your health.
- Asking questions when you don't understand something.
- Following your treatment plan and telling your doctor or nurse if you think you will have problems carrying them out.
- Being responsible for what happens if you refuse treatment or do not follow instructions.
- Asking for pain relief when pain first begins and telling your doctor or nurse if your pain is not relieved.
- Giving us a copy of any advance directive you may have.
- Giving us information for insurance claims.
- Being responsible for your bill and working with us to make payment arrangements.
- Following hospital rules, including the "No Smoking," "No Illegal Drugs" and "No Weapons" policies.
- Respecting the rights of other patients, staff and doctors.
- Promoting the safety of other patients, visitors and staff.
- Making your concerns and complaints known.
- Your own possessions, if you choose to bring them to the hospital.