Via Christi Heart Failure Disease Management program has received its fourth consecutive two-year disease-specific certification by The Joint Commission.
As the surveyor concluded his site visit, he offered rave reviews for the program, specifically noting its exceptional leadership and resources, commitment to quality and comprehensive approach to disease management.
“The surveyor said he had never seen such a robust program before, one that hit virtually every aspect of disease management for heart failure on both the inpatient and outpatient side of care,? said Jennifer Jackson, MD, who serves as the program’s medical director. “In fact, he suggested that we pursue advanced disease-specific certification for our program, which he said already far exceeds the core requirements and could serve as a model for other programs.”
Currently, Via Christi’s Heart Failure program is the only one within the three-state area of Kansas, Oklahoma and Missouri to have met The Joint Commission’s rigorous standards for disease-specific certification.
“This award and the surveyors’ comments are a testament to our physicians’ and staff’s expertise as well as their dedication to patients and their families,” said Sherry Hausmann, president of Via Christi Hospital on St. Francis. “Please join me in congratulating Dr. Jackson and her team for their outstanding achievement.”
Did you know
- At Via Christi, every hospitalized patient with heart failure is contacted by program staff within 24 hours of their discharge to ensure that they have follow-up care established and any medications they need, and their symptoms are being well-controlled.
- Patients who benefit most from the program have been newly diagnosed with heart failure in the past six months; are nonadherent with medical recommendations due to low health literacy or other barriers; and who exhibit Class 3 and 4 heart failure symptoms.
- The care model for the Via Christi Disease Management program, which was redesigned last year, is based on the patient-centered medical home model of caring for chronic disease processes.
- The goal is to help patients manage their disease by teaching them the signs and symptoms, empower them to take appropriate action, maximize their medical and device treatment and improve their overall quality of life.
- Hospital readmissions for patients at high-risk for re-admittance decreased by 40 percent in calendar year 2011. Among patients who have had multiple hospitalizations, the decrease was 75 percent.
- The program’s overall patient satisfaction, which is measured twice a year, has been 98 percent or better in every survey but one since 2006, says Melissa Maddox, Cardiac program coordinator. In December, the program moved from the fourth floor of the hospital to the 848 Building in response to patient concerns about ease of access.