Mercy Regional Health Center
PrintEmail

Patient Rights and Responsibilities

The patient, family member, or patient's representative (as allowed under state law) have the right to:

 

RECEIVE CARE/PARTICIPATE IN CARE DECISIONS

  • Receive considerate and respectful care regardless of age, sex, sexual orientation, religion, ethnicity (race, color, national origin or language), handicap status, ability to pay, or the existence of an Advance Directive.
  • Impartial access to treatment, regardless of race, color, creed, national origin, sex, sexual orientation, ethnicity, age, handicap, disability, religious or educational background, or ability to pay their bill.
  • Exercise his or her rights while receiving care or treatment in the hospital without coercion, discrimination, or retaliation.
  • Have a surrogate or patient representative (parent, legal guardian, person with medical durable power of attorney) exercise these rights when the patient is incapable of doing so, without coercion, discrimination or retaliation. 
  • Be informed of his or her rights in advance of furnishing care or discontinuing care whenever possible.
  • Be an equal partner in making decisions that arise during the course of care.  If ethical questions should arise, contact your nurse or physician.
  • Have their doctor and health care providers discuss their diagnosis/treatment plan in a language that they can understand.  

 

CONFIDENTIALITY/PRIVACY/SAFETY:

  • Personal privacy.
  • Receive care in a safe setting.
  • Confidentiality of his or her clinical record and information about their care. 
  • Access the information contained in his or her clinical record within a reasonable time frame.  The hospital must not frustrate the legitimate efforts of individuals to gain access to their own medical records and must actively seek to meet these requests as quickly as its record keeping system permits.  The patient must be allowed to inspect and obtain a copy of their health information that is held by providers.  Providers must not withhold information except under the following circumstances: psychotherapy notes, correctional facility health records when potential harm may occur, the potential danger of access to the life or physical safety of the individual or others is suspected, information collected during the course of research for which patient has consented, protected CLIA information, the information is compiled for a civil, criminal, or administrative proceeding, the request is made by an authorized individual but it is determined that access may cause harm to the patient or others.
  • Have the information in the medical record explained to them by qualified staff or their doctor. 
  • Be free from all forms of abuse and harassment.
  • Be free from restraints of any form that are not medically necessary or are used as a means of coercion, discipline, convenience, or retaliation by staff.

 

PARTICIPATE IN CARE DECISIONS:

  • Participate in the development and implementation of his or her plan of care. The hospital will rely on the attending physician to keep him or her informed concerning his or her progress, diagnosis and treatment modality.
     
  • Make informed decisions regarding his or her care.  The patient’s rights include being informed or his or her health status, being involved in care planning and treatment, and being able to request or refuse treatment.  This right must not be construed as a mechanism to demand the provision of treatment or service deemed medically unnecessary or inappropriate.
  • Formulate advance directives consistent with Kansas law.  Hospital staff and practitioners who provide care in the hospital will comply with his or her directives within Mercy’s capacity, and in compliance with the Ethical and Religious Directives for Catholic Health Care, or  provide a referral to a caregiver or facility that will. 
  • Have a family member or representative of his or her choice and his or her own physician notified promptly of his or her admission to the hospital.
  • Be fully informed of in advance of care or treatment, and to actively participate in, decisions regarding planning of care/treatment.
  • Consent or refuse treatment after being adequately informed of the benefits and risks of, and the alternatives to, treatment that the law allows.  Be told how the refusal could affect his or her condition.
  • Be fully informed of and to consent or refuse to participate in any unusual, experimental or research project without compromising his or her access to services.
  • Know the professional status of any person providing his or her care.
  • Know the reasons for any proposed change in the professional staff who are responsible for his or her care.
     
  • Know the reasons for his or her transfer either within or outside the hospital. When medically permissible, he or she may be transferred to another facility, but only after he or she has received complete information and explanation concerning the need for an alternative to such a transfer.  The institution to which he or she is to be transferred must first have accepted him or her for transfer.
  • Be informed of continuing health care needs following his or her discharge from the health center and of the reason for his or her transfer either within or outside the facility.
     
  • Be informed of the relationships of the organization to other persons or organizations who participate in the provision of his/her care.
  • Be free from restraints of any form that are not medically necessary or are used as a means of coercion, convenience or retaliation by staff.
  • Exercise advance directive regarding decisions at the end of life in accordance with Federal /State Determination Act(s).
  • Your family has the right of informed consent of donation of organs and tissues as consistent with hospital policies.
  • Request assistance with discharge planning.

 

BILLING/BUSINESS ISSUES:
Access the cost, itemized when possible, of services rendered within a reasonable period of time. Receive an explanation of their bill independent of how they are paying.

  • Informed of the source of the hospital’s reimbursement for his or her services, and of any limitations which may be placed upon his or her care.
      
  • Bring any business ethics concerns to the attention of the compliance officer by calling extension 2899.

 

COMMITMENT TO PROMPT RESOLUTION OF CONCERNS:

  • The patient has the right to mechanisms to resolve potential, or actual, issues arising in supporting patient's rights.  The health center supports his or her right to have prompt resolution of concerns about your care. If you have a concern, we encourage you to: 

1.   Speak first to the staff member or the supervisor of the area.

If after speaking to the staff member or supervisor, you feel your concern is not taken care of, you may:

2.   Call the Hotline at 800-794-9027, or

3.   Place your concern in writing and address it to the Corporate Compliance Office at Mercy       Regional Health Center, 1823 College Avenue, Manhattan, KS 66502

  • If your concern is not taken care of by the above steps, you can call the Kansas Department of Health and Environment Health Facilities Program at 1000 SW Jackson, Suite 200, Topeka, KS 66612-1365; phone 1-800-842-0078.
     
  • You have the right to access Mercy’s Ethics Committee when necessary and appropriate. 

 

COMMITMENT TO MANAGING PAIN EFFECTIVELY:

  • To have pain treated as effectively as possible.

 

VISITATION:

  • Receive the visitors he or she designates, including, but not limited to a spouse or domestic partner (including a same sex domestic partner), another family member, or a friend; and he or she have the right to withdraw or deny such consent at any time.
  • Understand any clinically necessary or reasonable restriction or limitation that the hospital may need to place on such rights and the reason for the clinical restriction or limitation.
  • Enjoy visitors and receive full and equal visitation privileges consistent with his or her preferences.
  • That the hospital will not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability.

 

PATIENT RESPONSIBILITIES:
As a patient you are expected to:

  • Provide accurate and complete information to your health care provider about your present and past health problems and illnesses, hospitalizations and medications, response to current treatment and anything else about your health.
  • Learn about your illness and care, to ask about care alternatives including the risks and benefits of each and to make your preferences clear to the health professionals involved in your care.
  • Follow the treatment plan recommended by medical personnel attending to your care.  You are responsible for the consequences for failure to follow instructions, for refusal of treatment or for failure to follow recommendations for your continuing care during your hospitalization or after discharge from the hospital.
  • Inform caregivers of specific needs with regard to your personal values and beliefs.
  • Follow the treatment plan recommended by your doctor. If you choose not to follow the suggested treatments or instructions, you are responsible for any consequences.
  • Provide a copy of an Advance Directive, if you have one.
  • Respect the rights of other patients and health center staff.
  • Pay your hospital bill promptly. If you need help with your bill, call patient financial services at 565-4794 about a payment plan.
  • Follow Mercy rules and regulations regarding patient care and personal conduct.
  • Respectful and considerate of the rights of other patients and Mercy’s personnel and property.
  • Work with Mercy to assure that the financial obligations for the health care services provided on your behalf are fulfilled.
  • Express concerns, complaints or care related conflicts to your physician or a member of Mercy’s staff.