Patient Rights and Responsibilities
Your Rights as a Patient
1. You have the right to considerate and respectful care regardless of age, sex, sexual orientation, religion, ethnicity (race, color, national origin or language), handicap status, ability to pay, or the existence of an advance directive.
2. You have the right to information regarding your medical care and treatment. The hospital will rely on the attending physician to keep you informed concerning your progress, diagnosis and treatment modality. You and, when necessary, your surrogate decision-maker should participate in decisions relating to your care.
3. You have the right to request information and assistance to prepare advance directives consistent with Kansas law. Hospital staff and practitioners who provide care in the hospital will comply with your directives, or try to provide referral to a caregiver or facility that will.
4. You have the right to have a family member or representative of your choice and your own physician notified promptly of your admission to the hospital.
5. You have the right to a safe and private environment for patient care. This includes both personal privacy and informational confidentiality. Case discussion, consultation, examination and treatment are to be carried out with discretion and confidentiality.
6. You have the right to be free from all forms of abuse and harassment, as well as the unnecessary use of physical or chemical restraint and seclusion that are not medically necessary or are used as a means of coercion, discipline, convenience or retaliation by staff.
7. You have the right to access information contained in your clinical records as consistent with hospital policies. Mercy Regional Health Center will do its best not to frustrate the legitimate efforts of individuals to gain access to their own medical records and actively seek to meet your requests as quickly as our record keeping system permits.
8. You have the right to be fully informed of and consent or refuse to participate in unusual, experimental, investigational, educational or research project(s) without compromising your access to services.
9. You have the right to know the reason for any proposed change in the professional staff responsible for your care.
10. You have the right to know the name, professional status, and affiliation to Mercy Regional Health Center of the person(s) or organization(s) responsible for the procedures and/or treatment.
11. You have the right to expect that, within its capacity, Mercy Regional Health Center will respond to your request for services. The Health Center will provide evaluation, service, and/or referral as indicated by the urgency of the case. When medically permissible, you may be transferred to another facility, but only after you have received complete information and explanation concerning the need for and alternative to such a transfer. The institution to which you are to be transferred must first have accepted you for transfer.
12. You have the right to access the cost, itemized when possible, of services rendered within a reasonable period of time.
13. You have the right to be informed of the source of the facility’s reimbursement for your services, and of any limitations which may be placed upon your care.
14. You have the right to receive from your physician the information necessary to give informed consent prior to the start of any procedure and/or treatment. Except in emergencies, such information for informed consent should include, but not necessarily be limited to, the specific procedure and/or treatment, the medically significant risks involved, and the probable duration of incapacitation.
15. You and your surrogate decision-maker have the right, within legal boundaries, to refuse treatment and be informed of the medical consequences of your action without coercion, discrimination or retaliation.
16. You have the right to express concerns, complaints or care-related conflicts. (While you are a patient, your Patient Advocate can assist in addressing your concerns. After discharge, contact the Risk and Quality Management Department at 785-587-5402. You can also contact the Kansas Department of Health and Environment Health Facilities Program at 1000 SW Jackson, Suite 200, Topeka, KS 66612-1365.) You have the right to access the Health Center’s Ethics Committee when necessary and appropriate.
17. You have the right to assessment and appropriate management of your pain.
18. Your family has the right of informed consent of donation of organs and tissues as consistent with hospital policies.
Your Responsibilities as a Patient
1. You are responsible to provide accurate and complete information about your present and past health problems and illnesses, hospitalizations and medications, and your response to current treatment.
2. You are responsible to learn about your illness and care, to ask about care alternatives including the risks and benefits of each and to make your preferences clear to the health professionals involved in your care.
3. You are responsible to follow the treatment plan recommended by medical personnel attending to your care. You are responsible for the consequences for failure to follow instructions, for refusal of treatment or for failure to follow recommendations for your continuing care during your hospitalization or after discharge from the hospital.
4. You are responsible to follow Mercy Regional Health Center rules and regulations regarding patient care and personal conduct.
5. You are responsible to be respectful and considerate of the rights of other patients and the Health Center’s personnel and property.
6. You are responsible to work with Mercy Regional Health Center to assure that the financial obligations for the healthcare services provided on your behalf are fulfilled.
7. You are responsible to express concerns, complaints or care-related conflicts to your physician or a member of the Health Center’s staff.
Mercy Regional Health Center serves all individuals with compassion regardless of age, sex, sexual orientation, religion, ethnicity (race, color, national origin or language), handicap status, ability to pay, or the existence of an advance directive, according to the mission of the hospital.